Oasis Luxury Smart Homes

I have used oasis for some miscellaneous work here at our property and they’ve always come through and taken care of us. Was in a pinch with our system all of a sudden not working and Nick was able to rearrange his schedule a little bit to stop by and get it resolved.

I've had the pleasure of working with Justin and his team at Oasis Luxury Smart Homes on several projects, and each experience has exceeded my expectations. Justin and his technicians are not only highly knowledgeable, but they consistently offer creative, thoughtful solutions tailored to each project. They take the time to truly understand the scope of the work, communicate clearly, and set realistic expectations from the start. What sets Oasis apart is their professionalism and respect—for both the work and the client's property. The entire team is courteous, reliable, and a pleasure to work with. I have complete confidence in recommending Oasis to friends, colleagues, and clients alike.

Recently purchased a home with control4 installed. Larry with oasis was fantastic. We were slightly overwhelmed having zero experience with the system but with his help we are loving it. Highly recommended.

Oasis Luxury Smart Home completely transformed my house and brought it into the digital age! From start to finish, their team was professional, knowledgeable, and passionate about creating a seamless smart home experience. They installed a Control4 system that makes managing everything in the house—lights, audio, TV, even security—so easy and intuitive. One of the highlights is the whole-home audio system they set up. The sound is crystal clear, perfectly balanced, and honestly makes every room feel like a high-end entertainment space. What really took things to the next level was the outdoor TV and surround sound system they integrated. Whether I’m relaxing outside with family or entertaining guests, it all ties together perfectly and sounds absolutely amazing. Oasis didn’t just install tech—they enhanced my lifestyle. Highly recommend if you’re looking to modernize your home with smart solutions that actually work and sound incredible.

Jennifer and Larry did a professional job from scheduling the initial lay out design to executing my new Eero router system in our home in Scottsdale. Upon installation Larry identified that the necessary coverage required could be done with only 3 towers instead of 4. He happily took the unnecessary tower back and I was refunded the difference to my account. He also programmed and installed a control 4 system which still working GREAT!

"Anybody who can afford to buy a large house can certainly spend $70K on an A/V system" (while complaining about another customer not wanting to fork out that much cash) - Desert Valley Audio Tech, May 2021 We bought a house with an existing home theater, network, and lighting system that was up and running through Control 4 when we moved in. We just needed to add our personal TVs and were considering updating a couple of other features. We hired Desert Valley Audio Video to install and/or update our wireless coverage and Control 4 back in May. The sales team that came out was knowledgeable, promised to use our existing equipment with just having to add on a few key pieces. They gave us a hefty 5-figure quote but we had faith in them, and agreed to hire them. That was a colossal mistake. The first tech that came out couldn't get our wireless coverage up and running properly. He completed several days of work, and considered his job done although there were huge gaps in coverage in several rooms - including our office. We told him that we needed coverage for the entire house, especially in the place from which we work - the office. He tried again. If he managed to get coverage, speeds were too slow for use. By the way, they told us we needed a totally new top of the line system with satellite extenders, and later we saw that the house already had such a system installed, and we never actually needed it in the first place. But I digress. The second tech that came out was eventually able to move around the pieces so we actually had coverage in all of our rooms with good speed, but it took several days, lots of holes, and frustration. He then began to work on the Control 4 system, while complaining about other customers, and that's when he said the above quote. Those TVs we asked to hook up? Turns out to actually make them work, they now had a new estimate and asked us to spend an additional $50K in parts and labor to get the AV system to a functioning level. He didn't complete the rest of the work and ultimately left us in May with a partially programmed Control 4 system that worked only in 2 rooms. They didn't finish programming the system to integrate lighting, sound, and other Control 4 features, which was within the original scope of work. So we had a conversation with the owner. He promised to send his best people this time and not the new guys. He apologized for that. It's now September. Fast forward to this week, the techs finally came out and had difficulties doing a simple television mount and install. They not only installed the TV crooked, which is puzzling since they had a level, they didn't install it at the height we requested, even though it was marked with a pencil. They argued that we didn't tell them to hang the TV there. So they angrily and hastily redrilled holes, left saw dust and debris all over our center speaker and actually packed up their tools and left when we weren't looking. They, of course left boxes, and other garbage behind. We called and asked them where they went, if they were coming back, and why they didn't complete the work they said they would do. Amongst other things, we talked about how we paid them to hook up our surround speakers in our living room and asked why they only hooked up the front two speakers. The tech insisted that people only use two fronts anyway and no one needs surround unless they are watching movies with airplanes in it. We laughed and said that's simply not true. So things took a turn for the worse and they said they will not come back to finish the job, insulted us, and said to call the home office. Photo below is after I set a level on the obviously crooked TV mounting just now. We were charged over $800 in labor alone for just that TV mount, BTW. I have an entire library of photos and could go on and on about their subpar work but it seems pointless to post. No one in this company stands behind their work. TLDR: Look elsewhere if you value a job done properly, on time, and even remotely close to the quote they initially give you.

Oasis did a fantastic job start to finish. The techs went above and beyond to make everything right. They were extremely knowledgeable and quick, even finished ahead of schedule. Special callout for Buzz (sales) and Nick (tech) for making it a great experience. Loving the new system!

The management and technical team at Oasis did a great job with our video and audio setup at our new home. The previous owner left some equipment behind and oasis made use of most of it and added some improvements to give us great surround sound and video, plus activating speakers throughout our house and back patio.

I had Oasis come out on June 20 to provide an estimate for converting my living room into a media room. A representative spent over an hour with me and my wife, discussing options and promising a proposal shortly thereafter. What followed was a frustrating and disappointing experience. I had to send four separate follow-up requests — including one to their general sales email — just to receive the estimate, which finally arrived 20 days later. And the proposal? For a single 98" Sony TV, a soundbar, and a few accessories, the quote came in at over $15,000, with a "discount" of four cents. Yes, $0.04. No full surround sound, no advanced system, no customization — just inflated parts, padded labor, and insulting communication. This experience made it clear that Oasis either didn’t want my business or had no intention of delivering value or professionalism. I expected expert guidance and a fair bid. What I got was silence, delays, and a tone-deaf proposal that felt more like a brush-off than an offer. Needless to say, I’ll be taking my project elsewhere. I recommend others proceed with caution.

I wanted to share information regarding the outstanding service Larry Ximinez provided on March 28. Our home has 8 exterior security cameras that includes a mixture of models/technology. This mixture resulted in inconsistent reliability. Larry did an excellent job in replacing 4 obsolete cameras and then worked closed with the tech support team to effectively integrate all the various equipment. As a result of Larry’s knowledge and experience, all the cameras work perfectly and we’re very pleased with the results.

Stands Behind Their Work Desert Valley Audio Video installed a home AV system for us in August 2018. The day before the Super Bowl our Control 4 handheld unit went on the fritz. When I took the unit over to the store, Ben confirmed that it would not power up and handed me a new unit! When I got home I was up and running in literally less than 2 minutes. Stuff happens in life; it's what the merchant does about it that matters. Desert Valley Audio Video stood behind their work and their product. I am happy to recommend them.

Avoid at All Costs – Incompetent, Dangerous, and a Complete Ripoff If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we’ve ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took THREE MONTHS to finish what should have been a one day job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence – It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard – Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism – Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit, then wouldn't show back up for weeks. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn’t even follow the agreed-upon plan. Total Waste of Time & Money – After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ------------------- Follow up to Justin's response below: There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. However, while Justin appeared to want to make things right by offering a portion of our money back, as of 2/24/2025 Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review over on Yelp was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

Oasis is a great company and the Oasis team is fantastic. The team is highly skilled, very responsive, thoroughly professional and brings a great of specialized expertise when needed. On the sales side, Ben greatly helped me with purchase decisions and installation of a high-end home entertainment system. On the support side, James and Nick have been invaluable in keeping the system running beautifully and have provided tremendous expertise across-the-board and in particular with a complex Kaleidescape system. Of late, Nick has been particularly helpful in solving some knotty problems with a high level of skill and expertise. Kyra coordinates all of this and is very competent and personable. I would recommend them to anyone who plans to set up a home system of any kind. Thanks!

We worked with the Oasis team for our AV, shades, security and lighting controls for our house and we had a terrific experience. The entire team was professional, talented and wonderful to work with. We had positive interactions with Justin the owner, James our project manager, Jon the lighting specialist and especially Thomas the lead installer. We would highly recommend using Oasis for all your AV, shade, security and lighting controls needs. All the new software and hardware is only as good as the people who install and support it and with Oasis you get the best solutions installed and supported by the very best team.

Our experience with Desert Valley Audio/Video was exceptional. The staff, James, System Designer, Jonathan, Installation Project Manager and Vance Audio Manager were extremely knowledgable, helpful and professional. Our video/audio system never looked or sounded so good. We highly recommend them for system design and installation. 5/1/25 I called Oasis Luxury today with a problem with my system. James walked me through some updates which fixed my problem. This is a top notch company. My husband and I continue to recommend them for all video and audio needs.

Great company John is very knowledgeable when it comes to the control 4 did retrofit on all my switches in my house. No issues at all Chris Josh annd Arri are great people cleaned up when they were done.. I had a lot of questions and got some great answers. I would definitely and will definitely use them in the future and recommend them to other people also.

When I was changing from Oasis to another provider they would not give me any passwords needed to make the transfer claiming that that information could not be accessed

As I write this, it’s been 2 months since I had my system installed and it still doesn’t work. The tv never worked. Oasis as the retailer does not allow any returns. So I’ve had Samsung to my house 5 times for warranty service. They left it all up to me. I gave them 2 stars because the install work was quite good. If you do decide to go with them, make sure you buy the hardware elsewhere. Oasis does not allow returns under any circumstances.

Terrible customer service and would never use them again. Techs forgot to complete many on site hookups, brought wrong part on site and could not complete job in a timely manner, and management offers nothing but flippant attitude in return. Wish I could report them to BBB, but they are not listed. Beware as they leave abruptly in the middle of a job, and then when you call to find out why (as they don't tell you) it is more than a week plus till they may come back again! Even then, they still could not complete the job, and feel they are entitled to all, despite many shortcomings. Now that it took you two plus months to respond, from the owner, one hour ago, it surprises me to read your response. Your team failed on many points, and had to return multiple times to fix defective POA device, rewire several rooms that were not done correctly, and try to apologize. Your team never responded "right away" and this was never a miscommunication between the builder or the customer...just continued defective work and delayed response time. When pointed out, often it was more than 10 days to get a tech back, and when they eventually did return, they did not have the parts to complete the fix, and had to further delay the repairs for an extended period of time. No one was apologetic or admitted sub-standard work. No utmost effort every made, and no professionalism ever shown. Just better to go somewhere else where skill set is higher, response time much more prompt, and value for services rendered more appropriate.

I want to share our recent and fabulous experience with Desert Valley Audio. From the initial call to schedule the appt to the service technician, Manuel, we could not be happier. Manuel was so professional and courteous and he had the patience of a saint. Due to a circumstance out of his control, he had to come back a couple of times. We have a houseful of guests coming this weekend and his concern for us to have our new tv up and running was just wonderful. He had to order a special part and prioritized us as a customer. We are so grateful. Desert Valley Audio did all of our wiring in our new home and installed all six of our TVs about 18 months ago and we experienced the same level of service with this service call as we did back then. Highly recommend this company for all of your audio and video needs.

I've been with Desert Valley audio for 7 years. They designed and installed my system and have serviced it and upgraded it as my needs have changed. Jen, at the front desk, is always quick to respond and the entire staff has been great to work with. They definitely know what they are doing and they have done a lot of custom programming for me.

These guys are FANTASTIC!! We purchased a home that had an inferior 'smart home' system that was failing miserably. We contacted Desert Valley Audio Video and Jon came out for an in-home consultation. He was incredibly knowledgeable and really put us at ease. Our experience was outstanding! We now have a really smart home!! We decided to integrate Alexa into the Control4 system and its super convenient to have her turn on the lights or dim the lights and even change the channel on the TV when I'm in the kitchen and the remote is in the family room! Great company and the staff is outstanding!!

I had Desert Audio Video install a complete home system, televisions, music system, including cameras and security system. They were efficient, prompt, and did excellent work. If I ever have any little issue, they are always very helpful and get right out to take care of it. They know me by name and I appreciate working with a company that is fair, honest and does wonderful work. I like giving my business to people who treat you right and do a great job. I highly recommend them to anyone!

I have been working with Desert Valley for a few years now, and their service continues to be impressive. They installed a stereo system and TV's throughout our home as well as a Control 4 system. The install was professional and efficient, and the follow-up has continued in the same fashion. There's never been an issue they didn't solve in a timely fashion. They are responsive and easy to work with, and I would highly recommend them for all audio and video needs.

Had a great meeting with the staff inside the office today. Jennifer misty. Are wonderful people? Got to sit down and explore my options for control for some audio in video in my home theater. And even found out they even do patio heaters which is something. I'm very interested in living in desert mountain and it's really cold up here. . And At a reasonable price.