Scottsdale Air Heating & Cooling

Scottsdale Air installed a new whole home unit for me in March 2022. The salesman was great and the installation went well. The labor on the installation was warranted. This past December, the unit failed for my tenant and lost all refrigerant. Out of caution, I had someone from another company out to diagnose it, the issue was found almost immediately. I then called out Scottsdale Air, their guy didn’t agree with the original diagnosis despite video evidence that was clear as day. Not surprisingly, he wanted $2400 just to diagnose it. Rip apart the whole unit. Weird. I called a 3rd guy, and he found the issue within 5 minutes with no leads. Both 1st and 3rd companies chalked it up to an installation mistake. I had the 3rd company proceed with the repair, for two reasons, my tenant had already missed several hours at work to accommodate and I’d lost confidence in the honesty of Scottsdale Air. They charged ~$900 for the repair and replacing all refrigerant lost. Today, I spoke with a manager, William, to see how I can be remunerated for this under their labor warranty. He talked in circles to essentially say they don’t stand by it. I well understand companies will do anything to save a dime and make a dollar off a customer now, but at that rate, better not to offer a false warranty with a shiny certificate. My rating only remains so high as I had a very agreeable experience with the install back in 2022. That said, might be better to pay a pinch more for an install from a smaller company who is more honest.

Service technicians Hector and James were courteous, professional, and respectful throughout the visit. During their inspection and maintenance, they identified that one of our compressors is approaching end of life and clearly walked me through the available options, which I’m currently considering. They were very thorough with both our A/C units and air handlers, and I truly appreciated the time they took to answer my questions. Scottsdale Air’s maintenance membership has been money well spent, and I’m very happy with the service overall.

I had my unit installed 12/24. From the salesman that did a thorough pre inspection to the install team and the attic insulation team. They all did an amazing job. They left the area they worked clean and neat. The unit is working without any issues. Ricky came and repaired the access to my attic shortly after the install very great repair work he did. The paint was scratched but he replaced the and painted the entire opening. Hector came out to do maintenance he is a great tech with a great personality. every employee I spoke with or met has a welcoming personality, great company to have replaced and maintain my hvac unit. I greatly appreciate every one of the employees for making me feel comfortable with such an expensive project.

Great service from start to finish. Thomas showed up on time, explained everything clearly. Very professional, honest, and respectful. Even our furrr babies liked him. AC is running perfectly — highly recommend!!

Scottsdale Air is competent and trustworthy. We bought a Lennox 4 ton rooftop heat pump 9.5 years ago. Great install and good service. Recommend!

HECTOR. S. at Scottsdale Air H/C did a A++++ job on our annual Heater check-up. Their annual membership program was well worth it as they inspect/ Cehck-up HVAC system twice a year and HECTOR S. was so professional, curtious and very respectful. I had many question on what he does for annual check-up for A/C and heating. He also installed a Surge protector as the power goes out here in S. Scottsdale more then we like. He also told us that Scottsdale Air is also beginning to do plumbing. I'll definitely make note n of that as they are very thorough and their prices are very reasonable. It was hard to find a Reliable and reasonable hvac co. but I'm totally satisfied and very happy with Scottsdale Air Heating & Cooling!!!

Tech Hector and intern Jake were professional, knowledgeable, went above and beyond to explain the system, what was needed. Have used Scottsdale Air for years, these young men in their employ were exceptional.

Today I had my first maintenance from Scottsdale Air. Hector and his crew were great. They were so kind and courteous. They checked my machine, changed my filter, and were done in a short amount of time. They were great. They even answered all my questions. Thank you all 🩷

Scottsdale Air was great. They were able to schedule me for a same day diagnostic on my AC outage. Austin came out right away and went through a pretty comprehensive diagnosis and showed me video and pictures of everything. Unfortunately it pointed to a part replacement that was not in his truck so they will have to order it and come back. Overall I was pleased with the quality of service.

Very reliable! Cole was amazing and found the problem immediately, whereas another company was just trying to sell us a new HVAC when we still have some life out of the one we have. Best service yet! I highly recommend Scottsdale Air!

Hector came out to do my Fall service and did a great job. He was friendly, courteous, and knowledgeable about our units and identified and corrected the issue we were having right away. We really appreciate his service and look forward to continuing our membership with Scottsdale Air. Thank you!

Highly recommend Scottsdale Air for all your heating & cooling needs! The Lord led me to them a couple years back when I needed a new unit & was doing my research. Not only did they have the best pricing & warranty; they are just superb in every way!!! Everyone I have dealt with has been great... from calling the office to the technicians, but today I'm giving a shout out to Jesse Devine who did my fall maintenance check up. They are always on time and often running ahead so can get you in earlier if that works for you. Today was no different... Jesse called me and the office also texted me that he was running ahead so could come approximately 2 hours earlier if that worked for me. That worked great! Jesse was very professional, friendly, attentive, respectful and thorough, knowledgeable, and super clean wearing shoe covers even.😃 He answered all my questions and explained everything he did with pictures. Even my cat loved him!😺

Scottsdale Air has truly been a lifesaver. After dealing with the fallout from a poorly executed installation of a brand-new HVAC unit back in July 2025 (done by a different company), I was overwhelmed. Scottsdale Air stepped in and completely turned the situation around. Their technicians are exceptional, their staff is outstanding, and every interaction has exceeded my expectations. They developed a thoughtful, effective plan to resolve my issues, and I genuinely appreciate the care and dedication they brought to my situation. A special thank-you to Robert and Ashley for going above and beyond! I highly recommend Scottsdale Air — I’m a customer for life!

Very happy with service from Jordan at Scottsdale Air. Prompt, knowledgeable, friendly and fixed things quickly. Great service and we are very glad we switched to Scottsdale Air from another company for service to our Trane units.

We had a crack at the base of our HVAC system and Hector was our technician who came out to help fix it. He was prompt and was very communicative throughout the whole process. He showed me videos of what he saw and explained how he was going to help resolve the problem. He showed me the after photos and did a thorough job sealing the cracks that were identified. A bonus is that he was also very kind!

Jarrod was very helpful and friendly. He took time to answer my questions and help me understand the maintenance work he was doing. I felt confident having him do the work on my AC unit and ductwork. 6/29/25. AC unit not cooling. Isaac came out and had it repaired in less than 25 minutes. He was friendly, helpful and professional. 02.02.26. Austin did a great job cleaning and checking the HVAC system to make sure all was in good running order. He was professional, friendly and thorough.

We were very happy with Hector Sanchez maintenence and check up for our heating system. He explained some good info to us. Hope next time we will have Hector Sanchez come check for our A/C tune up in the Spring. Thank you!

Had a great experience today with Hector S. It took him no time at all to troubleshoot the issue with the unit and get it running again - exactly what we needed. Courteous, professional, and fixed up quickly!

Jesse did an incredible job of not just cleaning, testing and servicing but also documenting everything he did with pictures, videos and metering. He thoroughly debriefed us and showed that all the numbers fell well within their limits, and that everything was left in top notch working order. I would definitely want to see him out her again for our future servicing.

Hector is very nice and personable. He does a great job and is a pleasure to have working on my AC unit. I would highly recommend Scottsdale Air to anyone. I am a proud customer of over 13 years.

We’ve used Scottsdale Air for many years. They’ve always been very professional, helpful, and knowledgeable. They’ve always been very courteous and timely. Today’s service was no exception with Hector as our technician.

Jordan and his assistant communicated exceptionally well throughout their servicing of my heating system. They encountered a unique problem and handled it appropriately via communication with me and their main office to get it resolved appropriately. Thank you.

Cole, our service technician arrived promptly, was very personable, and professional. He explained all service needs, gave us a fair price, and was thorough in his work. I will request Cole for our future HVAC needs and service.

Angel & team did a great job with the unit replacement. Ricky followed just a couple days later & did a wonderful job touching up a bar grill location where there was minor D/W & paint damage caused by removal of the old grill. New T-stat & sensor, air scrubber & efficient single stage package. Dave Holland told me these guys were good, he didn’t oversell! Thank you Scottsdale Air team, you do not disappoint. Don & Michelle

Hector came to do our bi yearly maintenance, he was so nice very professional and it was very quick! Would recommend to anyone looking for a great company with exceptional customer service!